TERMS & CONDITIONS

TERMS  &  CONDITIONS

The terms and conditions outlined below are important. Please read them carefully. When you agree to purchase from PRELLI TENNIS, you enter into a contract with us, and you agree to the terms and conditions below.
Your use of this site or purchase from PRELLI TENNIS indicates your acceptance of these terms and conditions.
‘Customer’ is the person who purchases or seeks services from PRELLI TENNIS; it is also referred to as "you".
 
1. When you make a purchase agreement by using this website it is a legally binding contract between you and PRELLI TENNIS.
2. PRELLI TENNIS reserves the right to make changes to this website and these terms and conditions at any time without any prior notice.
3. All prices are in Australian dollars and include GST.
4. Ownership to the goods remains with PRELLI TENNIS until you have paid for them. Once the goods are paid in full, the ownership will pass to you.
5. Orders made by you for products on this website are not binding on PRELLI TENNIS until accepted by us.
6. Changes to orders are not allowed after PRELLI TENNIS has accepted the order.
7. PRELLI TENNIS will not be liable for failure of service by your internet service provider.
8. All reasonable efforts will be made to ensure that information on this website is correct and accurate, but PRELLI TENNIS makes no 
     representations as to the accuracy of the information. PRELLI TENNIS accepts no liability for any errors or omissions contained on this website.
 
Returns/Warranty
10. We do not offer refunds for change of mind or if you make a wrong decision. Please ensure that you choose carefully.
11. To make a warranty claim, PRELLI TENNIS will refund your postage and handling costs provided your product meets all of the warranty 
        requirements and you have a copy of the return postage receipt. Please call the PRELLI TENNIS store on 03 9419 4000 to obtain a Return 
       Authorisation Number (RAN).
12. The product must be returned in its original packaging where possible and with all contents as shipped to you. A refund will not be granted if 
        this is not adhered to. If the original packaging is not available, you are required to securely package the item.
13. When you return your product under a warranty claim, you must include:
        a) A copy of your original receipt
        b) The Return Authorisation Number (RAN) provided to you by PRELLI TENNIS.
        c) Your contact telephone number and address.
14. You must return your product by ‘registered post’ as PRELLI TENNIS will not be responsible for items that are lost or misdirected.
15. PRELLI TENNIS shall not be responsible for any loss of damages, however occurring, resulting as a consequence of your use of this website. 
        Limitation of liability is extended but not limited to negligence, special, consequential, direct or indirect damages, including but not limited to 
        loss of data, profit or any other loss however caused resulting from your use of this website.
16. PRELLI TENNIS will not be held responsible where your account or computer terminal is used without your consent. It is your responsibility to 
        maintain the confidentiality of your account and access to your computer terminal. It is your duty to keep your credit card in a secure location, 
        and not to divulge your details to permit unauthorised use.
 
Delivery Policy
18. Generally the estimated delivery time* takes up to 10 business days (Monday through Friday excluding public holidays), from the date your 
        payment is received.
19. Shipping costs are at a flat rate of $10 for most items. Items which exceed the size limit are not included in this flat rate shipping cost. All efforts 
        will be made by PRELLI TENNIS to disclose these items in product descriptions; however, PRELLI TENNIS accepts no liability for any errors or 
        omissions. You will be contacted if for any reason your items exceed the size limit and notified if any added shipping costs are required.
20. Where you have purchased a product that is not in our inventory and we need to order it from our suppliers, delivery time after payment 
        processing may take up to 3 weeks. If for any reason your order cannot be fulfilled, a full refund will be made.
21. PRELLI TENNIS will make every effort to deliver your product according to the estimated delivery times* however, we do not guarantee that we 
        will deliver within this time frame.
22. Title and risk of loss to all products will pass to you on delivery.
 
*depends on location/mail service etc.
 

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